We want every packet of Grassfarmer seed to give you a fair start. If seed you bought from us does not germinate when you follow the packet directions, contact us and we will make it right under the terms below.
What the guarantee covers
This guarantee applies to seed packets purchased directly from Grassfarmer.com. It covers failure of the seed to germinate when it is sown within the period and in the conditions described on its packet. It does not promise a particular harvest, plant size, flowering result, or yield.
Seed performance depends on factors such as temperature, moisture, planting depth, soil, light, and storage. Please follow the variety-specific directions on the packet.
When to make a claim
Please contact us after the full germination period stated on the packet has passed. Claims must be made within 30 days after that period ends and within 12 months of your purchase.
Include your order number or other proof of purchase, the seed variety and lot code, when and how you sowed it, the conditions you provided, and how many seeds failed to germinate. A photo of the packet and sowing setup can help us understand the issue, but is not required.
What we will do
If your claim meets these terms, you may choose a replacement packet of the affected variety, subject to availability, or a refund of the price paid for the affected packet. We will cover delivery of a replacement. If that variety is unavailable, we will offer a refund or agree on a substitute with you.
Limits
The guarantee does not cover seed that was stored improperly after delivery, sown contrary to the packet directions, or exposed to unsuitable conditions, pests, or damage that prevented germination. We may ask reasonable questions to understand what happened.
This guarantee is in addition to any rights you have under applicable consumer law. It does not reduce those rights.
How to contact us
Use the contact details on our Contact us page and include “Germination guarantee” in your message. We will review the information and respond with the next steps.